Shipping & Return
Last Updated: March 2026
At Brayne & Co., we focus on delivering your order efficiently and reliably. The information below outlines how orders are processed and shipped.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
During peak periods, processing times may be slightly extended. Once your order has been shipped, you will receive a confirmation email with tracking details (if available).
Shipping Locations
We currently ship to selected international destinations. Availability depends on your region and will be shown at checkout.
If your location is not listed, you may contact us for assistance.
Estimated Delivery Times
Delivery times vary based on your location:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–14 business days
These timeframes are estimates and may be affected by external factors such as courier delays or customs processing.
Shipping Fees
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
From time to time, we may offer free shipping as part of promotional campaigns.
Order Tracking
Once your order has been dispatched, a tracking number will be provided via email (where applicable).
Tracking updates are managed by the shipping carrier and may take time to reflect.
Customs & Duties
For international orders, customs duties, taxes, or import fees may apply.
These charges are determined by your local authorities and are the responsibility of the customer.
Delays & Delivery Issues
While we work with reliable shipping partners, delays may occasionally occur due to factors beyond our control, including:
- Carrier delays
- Customs clearance
- Weather conditions
- Logistics disruptions
If your order is significantly delayed, please contact us and we will assist you.
Incorrect Address
Please ensure that all shipping details are accurate at checkout.
We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Contact
For any shipping-related inquiries, please contact us at:
Email: sven.calis12@gmail.com
Return & Refund Policy
Last Updated: March 2026
At Brayne & Co., we maintain strict quality standards. Due to the nature of skincare products, returns are handled under specific conditions outlined below.
Return Eligibility
Returns can be requested within 14 days of delivery, provided that:
- The item is unused and unopened
- The product remains in its original packaging
- The item shows no signs of use or damage
For hygiene and safety reasons, we do not accept returns on opened or used products.
Non-Returnable Items
The following are not eligible for return:
- Opened or used products
- Items returned after 14 days
- Products damaged due to misuse
- Items purchased from unauthorized sellers
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.
Please include:
- Order number
- Description of the issue
- Clear photos of the product and packaging
After review, we will offer either a replacement or a full refund, depending on the situation.
Return Process
To initiate a return, contact us via email.
If approved, you will receive return instructions.
Returns sent without prior approval may not be accepted.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days (depending on your provider)
Shipping fees are non-refundable unless the issue was caused by us.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
- Damaged product
- Defective item
- Incorrect order
In such cases, we will cover the cost or arrange a replacement.
Policy Updates
We reserve the right to update this policy at any time. Changes will be reflected on this page.