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As a consumer, when you buy online you generally have the right to withdraw from the contract within 14 days without giving a reason.
The cooling-off period ends 14 days after the day on which you, or a third party designated by you other than the carrier, received the product.
If you receive multiple products from one order separately, the period starts on the day the last product is received.
You must notify us within these 14 days that you wish to withdraw from the purchase. After your withdrawal notice, you have another 14 days to return the product.
The direct costs of a standard return are your responsibility. You arrange and pay for the return shipment yourself.
We recommend a shipping method with track & trace.
If you have received an incorrect, damaged or non-conforming product, Brayne & Co. will cover the necessary costs for an appropriate solution.
During the cooling-off period, you may only handle and inspect the product to the extent necessary to establish its nature, characteristics and functioning, similar to what you would reasonably be allowed to do in a physical store.
If you go beyond what is necessary, a depreciation charge may apply to the extent permitted by law.
The Tone and The Barrier are delivered sealed.
For a sealed product that is not suitable to be returned for reasons of health protection or hygiene once the seal has been broken, the statutory right of withdrawal lapses as soon as that seal is broken after delivery.
This exception is only applied when the statutory conditions for this hygiene exception are met.
Simply opening the outer packaging does not automatically result in loss of the right of withdrawal.
If you validly withdraw from the full order, we will refund the payment you made, including the cost of our cheapest standard delivery to you.
If you chose a more expensive delivery method yourself, we do not have to refund the price difference. In case of a partial return, the original shipping costs are not refunded.
We will pay as soon as possible and no later than within 14 days after receiving your withdrawal notice.
We may wait to refund until we have received the returned products or until you have shown that the products have been sent back, whichever comes first.
The refund generally takes place using the same payment method used for the order, at no extra cost to you.
The right of withdrawal is separate from your statutory rights when a product is defective, damaged or non-conforming.
In that case, please contact us via support@brayneco.com.
We handle this according to the applicable statutory warranty rules and consumer rights.